• What Is a Customer Cloud?
    Cloud Computing

    What Is a Customer Cloud?

    The complexities of staffing multiple online customer service channels simultaneously is a growing headache in online customer service. Each customer communication channel (live support chat, AIM, MSN, Yahoo!, Google Talk, ICQ, SMS chat, Facebook, Twitter, etc.) requires the creation of a new account as well as a plan for how to staff that account within the greater service. The headache originates from the coordination of these channels solely using a staffing strategy. That is, devote a portion of a customer service representative’s time to coordination overhead. A better strategy is to transfer responsibility for logistics from representative to software – a customer cloud. However, before a customer cloud can be fully defined, it is worth a more detailed examination of why the decision to coordinate online customer service channels primarily through a staffing strategy can cause such a headache.

    There are a number of possible staffing strategies to harness a portion of a representative’s time to deal with logistics. One extreme is to assign customer service representatives by channel. Another extreme is to assign all representatives to every channel simultaneously. However, in practice, the answer usually lies somewhere between these extremes to achieve a measure of efficiency while accommodating technological limits. Chances are that no one channel, except maybe live support chat, generates enough traffic to justify dedicated staffing. Monitoring many channels simultaneously improves efficiency. But some technologies, like instant messaging, only allow singular logons. Assigning multiple simultaneous representatives for these technologies isn’t a viable option. Because the number of online customer service channels will only increase, what is needed is a way to tie channels together in a flexible, extensible way to achieve efficiency while overcoming technological limitations. Such a solution can be thought of as a customer cloud. A customer cloud combines channels into a centralized service and …

  • Choosing the Right Business Laptop
    Computer Business Plan

    Choosing the Right Business Laptop

    The computer age has brought forth many kinds of work for these marvelous machines. Data process management, gaming, and communications networking are but some of the functions that use computers and laptops in their day-to-day existence. While computers are the standard, in these days of borderless business, the laptop or notebook has become very important to business due to its mobility. In order to answer the demands of the function, there are some signs you need to use as standards in finding the right laptop for your needs. Be it to address programming work on a deadline, or playing Starcraft or Sim City or even mixing audio tracks, or editing videos, the capacities of your machine are of prime importance.

    If you use your machine for business, the prime consideration is that it can be a tool for a generation. It may be about income generation, new product generation, client relations generation or information generation. Each individual machine is a vital cog in the overall business plan of the company. So each individual’s responsibilities must be properly assisted by the proper tools and gadgets for the machine. Here are some tips for you to follow in getting the proper machine for your business needs.

    Proper Size and Weight

    Its ease in transport, mobility, and connectivity are the factors to consider in purchasing business notebooks. It would be detrimental for work if employees lug around machines too heavy and big for their purposes. Imagine your sales personnel carrying large laptops for presentations to clients, leaving them too tired to make the presentation and thus lose the sale.

    So for an entrepreneur always on the move, the dimensions and overall carry-ability of the unit is of prime importance. So getting a unit with screen dimensions no greater than fifteen inches and weight …